Shipment Costs: Australia
Deliveries in Australia of orders of 3 or more bottles and of subscriptions purchased via our online shop are free.
As of July 01 2023, delivery costs for orders of 1 or 2 bottles will be charged by Australia Post and be automatically passed on to the order price prior to purchase.
Note: All subscriptions will still include free delivery, so will orders of 3 or more bottles.
Deliveries to wholesalers are free, subject to a minimum order quantity.
Shipment Costs: International
For international sales please contact us for a quote.
Shipment Confirmation and Order Tracking
You will receive a confirmation email and tracking number when your order is despatched.
Returns
We will credit or replace goods at no cost if damaged in transit [from Three Springs Farm to the purchaser], sent in error or unfit for use.
We are not liable to provide credit or replace your purchase if goods have become damaged or unfit for use either:
[a] through the actions of the purchaser or third parties after the shipment is received; or
[b] during return from the purchaser to Three Springs Farm as a result of faulty packaging.
Before making a claim, please:
[a] Notify us via phone or email as soon as possible after you discover goods are damaged, sent in error or unfit for use.
[b] Save all packaging materials and damaged goods.
We take every care to ensure your purchases arrive safely, securely and in good condition. You are welcome to contact us if you have any questions regarding shipping and returns.